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Yelp survey monkey 9712/12/2023 ![]() Specifically, 80% go on to share businesses they find with other people. Yelp’s Impact on Business PerformanceĪccording to a study by SurveyMonkey and Yelp, 97% of consumers spend money with a business they find on Yelp, with 51% purchasing from the business they find within a day and 90% transacting within a week.Ĭustomer reviews research also shows that 92% of consumers visiting Yelp are looking for a business they can return to. The rest are either removed or filtered as “not recommended.” If you think your business page is missing a Yelp review, read our blog post to learn how to solve the problem of Yelp reviews disappearing. Only 17% of reviews on Yelp are 1-star reviews.Īlso worth noting is that 71% of Yelp reviews are recommended. Approximately half of the reviews are rated with 5 stars, while almost 1 in 5 are rated with 4 stars. Yelp statistics show that 68% of the reviews are 4- and 5-star reviews. Yelp ranks only second to Google (64%), which goes to show just how many people use Yelp, percentage-wise. ![]() According to the Online Reviews Survey, 45% of consumers are likely to check reviews on Yelp before visiting a business. The 5 most reviewed business categories are:Ĭonsumers often check Yelp. As of Q2 2020, Yelp users have contributed over 214 million online reviews of local businesses. 81 spot on Alexa in terms of US Internet traffic and engagement over the last 3 months (as of August 2020). It also generates 28 million monthly mobile app unique users. Yelp averages more than 178 million unique visitors every month across its mobile, desktop, and app versions. Is Yelp still relevant in 2020? The numbers show it still is. Read on for Yelp stats that demonstrate how the online review website can impact your brand and business. ![]() It impacts consumer behavior by connecting people with local businesses and publishing user-submitted information, photos, and reviews.įounded in 2004, Yelp has also become one of the top digital platforms for businesses looking to improve their online reputation, enhance their search visibility, and attract new customers. The updated Yelp fact sheet shows that Yelp continues to be one of today’s most popular business review sites. Reputation Management Terms Learn the language of reputation management.Support File a support ticket or technical issue with our success team.Tools Hands-on tools to help you improve your reputation management.Webinars Guidance from the ReviewTrackers team on online reputation.Reports Reports for online review statistics, local search trends, and more.Reputation Marketing Leaders Reputation management experts share their experiences and advice.5-star Industry Insights Actionable content for your customer-obsessed brand.Guides Thought leadership guides for managing your online reviews.Success Stories ReviewTrackers customer success stories and use cases.Resellers Expand your offering and drive revenue by reselling our industry-leading tools.Agencies Drive value directly to your clients and help grow and retain their customers. ![]() Integrations See how we work with leading technology to help grow your brand.App Store Monitoring Monitor, manage and respond to app store feedback.Software Brand Monitoring Insights into customer feedback to improve user experiences.Employer Brand Monitoring Manage employee feedback and create an engaged workplace.Retention Build a customer-obsessed organization to drive brand loyalty, retention, and growth.Acquisition Build a winning customer acquisition strategy and drive brand growth.Local Listing Management Get up-to-date, consistent online listings for your business.Monitor Social + Reviews In a single workflow, monitor and manage reviews and social to improve productivity.Competitor Analysis Actionable insights to beat the competition.Customer Experience Analytics Leverage the voice of the customer to improve experiences.Local SEO Strategies to improve your online presence and drive revenue.Reputation Management Monitor and analyze reviews to build a strong online reputation.Please consider enabling it for a smoother website experience. Yelp Fact Sheet: Stats Your Business Needs to Know | ReviewTrackers
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